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Successware Makes Finding the Right Technician for a Job Simple & Fast

Dispatching is a critical part of any service business. Getting the right technician to the right job quickly is critical. Ensuring the person you send to a job has the right skillset is crucial to prevent losing customers to the competition.

Benefits of Dispatching and Scheduling Software with Successware

Successware^® allows you to flag the skillsets of your employees. So, when you go to assign them work in Dispatch, you will be notified if certain technicians aren’t qualified for that job. This helps you avoid time wasted by sending an unqualified technician to a given job and minimizes workmanship callbacks.

Call Successware today at (888) 272-8009 — our job dispatching software will simplify your daily operations.

Module Dispatch Software for Service Companies

All these modules contain features to help improve efficiency, allowing a technician to minimize downtime and increase profits.

Capacity Planning

Knowing how much capacity your business has is essential to maximizing revenue. The Capacity Planning module helps you manage and maximize your daily and weekly capacity so you can make informed decisions.

See a week with more capacity? Trigger an outbound campaign to your maintenance plan customers to generate maintenance visits. Knowing your capacity can help you to leverage it to make more money.

Real- Time Job Change Notifications

Minimizing downtime is important to technician retention and customer satisfaction. With Successware, your technicians can receive real-time notifications about assignments and schedule changes across devices, whether a phone or tablet.

If a job changes en route or their next job is modified, your team will be notified immediately.

Fleet Tracking and Management

Successware uses Google Maps to allow you to determine where your technicians currently are and who would be the best technician to dispatch to a job based on their estimated arrival time.

The Successware mobile app and Successware Track^™ also incorporate tracking features that can send your location to back of office staff while your technicians are on-site.

Dispatchers can electronically send address information to a technician without manually re-typing job information, reducing errors and eliminating inefficient calls between dispatchers and technicians.

Successware also integrates with TomTom’s one-point AVS which has additional tracking mechanisms to help improve technician driving behavior, reduce dispatch time, and manage fuel costs.

Learn More About Our GPS Integration

To find out more about our dispatching software for HVAC and other service businesses, give us a call at (888) 272-8009. A member of our team is ready to answer your questions right now.